zeed buzz Privacy Policy
This policy clearly describes how we handle the collection, storage, and use of your personal information when you use zeed buzz.
zeed buzz ("we", "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy ("policy") sets out how zeed buzz collects, stores, uses, and protects your personal information.
By registering on our platform or using our services, you are considered to have accepted the terms of this policy. We ask that you read this entire document carefully. Reading this policy together with our Terms and Conditions will give you a clear understanding of your legal rights and responsibilities.
This policy applies only to the zeed buzz platform. Third-party websites or services are governed by their own privacy policies.
zeed buzz collects two types of information — information you provide directly, and information collected automatically while you use the platform.
2.1 Information You Provide Directly
Information you give us during registration, account management, or support:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- bKash, Nagad, Rocket, or bank account details (for transactions)
- Any messages or complaints submitted during support
2.2 Automatically Collected Information
Technical information collected while you use the platform:
- IP address and device type
- Browser version and operating system
- Your activity and navigation patterns on the platform
- Login time, session duration, and transaction history
- Information collected through cookies and similar tracking technologies
zeed buzz uses collected information for the purposes listed below. Only the information necessary for each purpose is used — no data beyond what is needed is processed.
- Account Management: Registration, login verification, and account security.
- Identity Verification: Confirming a user's age and identity in line with applicable regulations (21+ age requirement).
- Transaction Processing: Completing deposits and withdrawals and maintaining financial security.
- Support: Resolving your questions and issues via live chat and email.
- Fraud Prevention: Detecting suspicious activity to keep the platform secure.
- Service Improvement: Analysing usage patterns to improve platform performance.
- Notifications and Communication: Sending important account-related updates and relevant promotional information.
zeed buzz does not sell your personal information to third parties. However, sharing information may be necessary in certain circumstances:
4.1 With Service Partners
Limited information is shared with selected partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical support. These partners may only use the information for the specified purpose and are required to comply with our privacy standards.
4.2 For Legal Obligations
Information may be disclosed in response to a lawful request from a government authority or law enforcement agency, or where required to investigate fraud or criminal activity.
Outside the circumstances described above, your personal information is not disclosed to any third party without your consent.
Cookies are used on the zeed buzz website and app. Cookies are small data files stored in your browser that help improve platform functionality.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Anonymous data collected to understand how the platform is used.
5.2 Cookie Control
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to not work correctly.
zeed buzz retains your information only for as long as it is necessary or legally required. The retention policy for different types of data is set out below:
- Account Information: For the full duration the account is active, and for a specified period after closure where legally required.
- Transaction Records: For the period required under financial regulations.
- Technical Logs: For a limited period for security review purposes.
- Support Conversations: For a defined period to support service quality improvement.
Once the retention period has ended, your information is securely deleted or anonymised.
As a user of the zeed buzz platform, you have the following rights over your own information. You can contact our support team at any time to exercise these rights.
- Right to Know: You can ask what information we hold about you.
- Right to Correction: You can request a correction if any of your information is inaccurate.
- Right to Deletion: In certain circumstances, you can request that your information be deleted.
- Right to Restrict Processing: You can object to the processing of certain information.
- Right to Data Portability: You can request your information in a structured format.
- Right to Withdraw Consent: You can withdraw any consent previously given at any time.
Due to legal obligations, some information may need to be retained for a specified period despite your request. To learn more about responsible gaming, visit our Responsible Gaming page.
zeed buzz maintains both technical and administrative security measures to protect your information. We use SSL encryption, which secures all data exchanged between your browser and our servers.
- SSL/TLS encryption on all data transmissions
- Stored data is kept in encrypted form
- Regular security testing and vulnerability assessments
- Monitoring systems to prevent unauthorised access to accounts
- Data access restricted to authorised staff only
However, complete security cannot be guaranteed when transmitting information over the internet. Keeping your account password confidential and avoiding logging in from unfamiliar devices is your own responsibility.
The zeed buzz platform includes services from game providers (such as PG Soft, Pragmatic Play, JILI, Evolution), payment processors, and other technology partners. When working with these partners, we share only the information necessary, and our privacy agreements with them remain in effect.
Third-party services are governed by their own privacy policies. zeed buzz is not responsible for those external policies, and you are advised to read them separately.
zeed buzz reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:
- Publishing a new version on this page with the updated date
- Sending a notification of important changes to your registered email
- Displaying a relevant notice when you log in to the platform
Continuing to use the platform after any changes means you have accepted the updated policy. Visit our About Us page for a clear overview of all terms related to our services.
If you have any questions about this privacy policy, or wish to exercise your rights over your information, please contact our support team. We provide support in both Bengali and English, 24/7.
If you believe your information has been used inappropriately, please contact us directly first — we will do our best to resolve any complaint quickly and carefully. Our FAQ page has answers to many questions about data protection and account management.
Privacy Contact
Our support team is always ready to handle any questions or requests related to data protection.
Live Chat
24/7 instant support — in Bengali and English.